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Customer emails & SMS

Updated October 24, 2026

Order emails

WooCommerce emails for Shipped, Partially shipped and Updated tracking, with the tracking details added to every customer email.

Shipment emails

Sent as the parcel moves – each one only once per parcel:

  • In transit
  • Out for delivery
  • Ready for pickup
  • Delivered
  • Failed attempt, Exception, On hold and Returned

Switch each email on or off and change its subject, heading and text under ParcelKite ▸ Settings. The emails use your WooCommerce email design. To change the layout, copy the files from parcelkite/templates/ to yourtheme/parcelkite/.

SMS

Text messages through your own Twilio account, for any of these statuses and when the order ships. A consent box is added to the checkout (block and classic checkout): only customers who tick it get text messages.

Notification log

Every email and SMS is logged, so you can see what a customer was told and when. The log is deleted after 365 days and works with WordPress’ personal data export and erase tools.